At the Kolagen-Shop.com we take the protection for your personal information very seriously. In order to register and place an order you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored in 'my account'. You can access 'my account' directly to amend any personal details, for example if you change your address. We collect personal information that you provide to us voluntarily and process it for the following purposes:

✔ to complete transactions with you and manage your membership of our customer loyalty scheme where applicable;
✔ to direct market to you, with your permission;
✔ to enable you to participate in promotions;
✔ to process exchanges or product returns;
✔ to respond to requests or complaints.

We do not receive or store credit cards numbers!

 

We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard.

 

The company Strategemata LTD, the owner of the Kolagen-Shop.com, complies with and is registered under the Data Protection Act. You may see the personal data that we hold on you by sending a £10 fee and a written request to: STRATEGEMATA LTD. 590 Kingston Road, London, SW20 8DN, United Kingdom.

Cookies policy

We use cookies on our web site to allow you to set your individual preferences and to help us provide a better user experience. You may refuse the use of cookies, if your browser permits, but we don’t guarantee that all functionality of the Store will be available.

 

A cookie is a small text file that is sent with pages of this website and is stored on your computer’s hard drive by your browser (like Firefox or Internet Explorer). By using cookies we can only identify computers and not people.

 

Cookies are used by us for the following purposes:

✔ for statistics that help us to understand how our customers use the Store’s pages, which allows to improve the structure and content;

✔ to maintain your session (after logging in), so you don’t need to log in on every page of the Store;

✔ to build up a profile of your online surfing behaviour to ensure that advertisements are as relevant as possible to you (especially advertisements in Google Network).

 

We use two types of cookies: a session cookie is used whilst you are viewing the web site and expire after you leave the web site; a registration cookie is generated when you register (log on) onto the web site and remains on the computer you registered from and is used to recognise you when you register (log on) again to the web site using the same computer.

The web browser usually allows storage of cookies in your terminal device by default. It is possible to adjust your internet browser so that it does not store cookies. Since each browser is different, please refer to the help menu on your browser.

 

Cookies can be used also by cooperating with us advertisers and partners.

We recommend to read the privacy policies of these companies to learn how cookies are used for statistic purposes : Google Privacy Policy

 

Cookies can be used by ad networks, in particular, the Google Network to to match advertisements to your profile as relevant to you as possible. For this purpose, cookies can collect information on the navigation path or the time remaining on the page.  You can manage your preferences for Google ads using the tool: https://www.google.com/ads/preferences/